What is changing with Multi-Family paths and how does it affect me?

Multi-Family paths are getting a makeover! We have carefully formulated a plan to help you migrate smoothly to updated paths.

Beginning 12/31/22, the Multi-Family catalog will have 26 new expertly curated Learning Paths available. Ranging from core fundamental courses to safety scenarios and certification prep, these new Learning Paths will give admins the ability to assign pathways based on individual learners’ needs and positions, creating career paths to help your team become more well-rounded in the field. 

These new Learning Path structures offer technicians a more intuitive, digestible experience for career growth and hands-on training. New paths were created to strategically align with current industry standards. Shorter, bite-sized paths offer ongoing encouragement to continue the learner’s journey and better timeline management of due dates.

What are Learning Paths? 

Learning Paths are expertly curated roadmaps to help learners develop fundamental skills in an order that builds on previous knowledge and practice. You can choose to assign Learning Paths within the Multi-Family course catalog. Once they have been assigned, they are then added to the learners’ main dashboard under the “My Learning Paths” section. 

What are the benefits of these changes for Admins?

  • Assign Learning Paths easily, according to skill needs or position
  • Easily review and manage your teams’ progression through their Learning Path
  • Evaluate promotion-readiness
  • Curated paths with points drive engagement, encourage adoption and completion
  • Offer green techs foundational Learning to ramp quickly into their role
  • Offer experienced techs advanced content to continue their personal growth and development
  • Develop visible in-house expertise to mentor fellow team members
  • Reduce third party calls by targeting Learning Paths to site and company needs
What are the benefits of these changes for Learners?
  • Provide clear, transparent direction for increasing skills and readying for promotion
  • Improve troubleshooting capabilities while gaining confidence needed to make a positive impact, quickly
  • Round out foundational knowledge with property-specific skill needs
  • Retain the critical knowledge to do their job safely by gaining access to a formalized Safety Learning Path 

How long does it take to complete each of these new Learning Paths? 

A breakdown of each Learning Path length can be found at the very bottom of this article.

I am/my techs are enrolled in a path that is getting sunsetted. How long do I have to migrate to a new learning path?

Original Multi-Family Learning Paths will sunset 90 days after their replacements are released. This slow migration allows you to make any necessary changes to your learning plans. 

What should I do once the original Learning Paths are sunsetted? 

Once the replacement paths are added to SkillMill, you are strongly encouraged to migrate to the new pathways within 90 days. We will monitor progress and engagement in these paths leading up to the 90-day change date.   

Will I still be able to access certificates for completed Learning Paths that are getting sunsetted?

Yes, all will have access to certificates for completed Learning Paths in their dashboard.

Will learners still get credit for completing the courses in the Learning Paths?

Yes, any courses already completed will be marked as complete no matter the path they appear in.

Will enrollment and completion of Learning Paths still show up in reporting?

No, hidden paths/courses will no longer appear in admin reports after the change, so we recommend pulling the necessary reports before the change to reflect the latest enrollment/completion. These courses will still appear as complete on SkillMill for the learner. 

What will happen to learners that are enrolled/active in a Learning Path when it gets "sunsetted"? 

Learners will no longer be able to access their Learning Path when it gets sunsetted. 

Will there be any sort of "in product" recommendations for new Learning Paths based on old path performance?

Yes! Once the new paths are live on the platform, old paths will point to the new relevant paths, encouraging learners and admins to continue learning on the updated version of the path. 

What will the ‘in-product’ communication be?

Our “in product” communications include timed reminders for admins and users with explanations of what is changing (with links to additional resources), and a message to migrate to the relevant new path before 3/31/2023. 

Will I still be able to assign the original Learning Paths during the 90-day migration period? 

Admins will technically be able to assign them, but it is highly advised that you assign the replacement pathway so learner progress is not cut off on 3/31/23.

Is there a way to "archive" old paths, this way admins could see what was in previous paths?

Currently, no. However, we will keep a detailed log of path versioning info to stay up-to-date on these changes and guide you to the right learning path.

Why so many new Learning Paths? Don’t we have plenty?

Considering the importance of career progression for learners in this space, we have curated these paths to be primarily position-based. To decrease the time to complete the full position’s Learning Path, and provide more consumable content, we have divided the paths into 2 - 4 “parts.” 

While in the 90-day migration period, there will be redundancy in the catalog.  However, once old paths have been sunsetted, content will be streamlined and completion of Learning Path parts will come more quickly, encouraging job growth and development. 

Current Path Action New Path(s)  
Make Ready Replace With

Core Tech Pt 1  

Core Tech Pt 2

 
Tech I Replace With

Core Tech Pt 1  

Core Tech Pt 2

Core Tech Pt 3

Core Tech Pt 4

 
Tech II Replace With

Advanced Tech Pt 1

Advanced Tech Pt 2

Advanced Tech Pt 3

Advanced Tech Pt 4

 
Tech III Replace With

Advanced Tech Pt 1

Advanced Tech Pt 2

Advanced Tech Pt 3

Advanced Tech Pt 4

 
Service Manager - Advanced Replace With

Supervisor Pt. 1

Supervisor Pt. 2

Supervisor Pt. 3

Supervisor Pt. 4

 
Grounds Housekeeping Replace With Core Tech Pt 1    
Safety Basics Replace With Core: Safety  
Jump Start: Plumbing Fundamentals Replace With Core: Plumbing  
Jump Start: HVAC Fundamentals 1 Rename/Add course Core: HVAC Fundamentals 1  
Jump Start: Electrical Fundamentals Replace With Core: Electrical and Controls  
Jump Start: Plumbing Installation Basics Replace With Core: Plumbing Installation  
Jump Start: HVAC Fundamentals 2 Replace With Core: HVAC Fundamentals 2  
Plumbing Troubleshooting Replace With Drains, Sinks and Toilet Repair  
Next Level: Water Heater Professional Replace With Water Heater Operation and Repair  
Advanced HVAC Replace With Core: Electrical and Controls  
Next Level: Heating Diagnostics Replace With Advanced: Heating Diagnostics  
Appliance Repair Replace With Appliance Repair Deep Dive  
Electrical Practitioner Essentials 1 Replace With Core: Electrical and Controls  
Electrical Practitioner Essentials 2 Replace With Core: Electrical and Controls  
HVAC Technician Essentials 1 Replace With Core: HVAC Fundamentals 1  
HVAC Technician Essentials 2 Replace With Core: HVAC Fundamentals 1  
HVAC Technician Essentials 3 Replace With Core: HVAC Fundamentals 2  
HVAC Technician Essentials 4 Replace With Core: HVAC Fundamentals 2  
Pipe Repair Essentials Replace With Pipe Repair  
Appliance Basics 1 Replace With Core Appliances  
Electrical Basics 1 Replace With Core: Electrical Fundamentals  
Electrical Basics 2 Replace With Core: Electrical Fundamentals  
HVAC Basics 1 Replace With Core: HVAC Fundamentals 1  
HVAC Basics 2 Replace With Core: HVAC Fundamentals 2  
HVAC Troubleshooting 2 Replace With  
Jump Start: Appliance Fundamentals Retire- no replacement NA  
Next Level: Plumbing Fixture Maintenance and Troubleshooting Retire- no replacement NA  
Service Manager Supplement - HVAC Retire- no replacement NA  
Appliance Basics 2 Retire- no replacement NA  
Plumbing Basics 1 Retire- no replacement NA  
Plumbing Basics 2 Retire- no replacement NA  
Renamed courses ONLY
Current Course Title Action New Title
Jump Start: Electrical and Controls Rename Core: Electrical and Controls
Next Level: Cooling Diagnostics Rename Advanced: Cooling Diagnostics
Next Level: Electrical Maintenance and Troubleshooting Rename Advanced: Electrical Maintenance & Troubleshooting
Plumbing Practitioner Essentials 1 Rename Plumbing Essentials 1
Plumbing Practitioner Essentials 2 Rename Plumbing Essentials 2