This article covers how to effectively manage users and subgroups. Learn how to move users between groups, utilize subgroups for organization, rename groups, and understand team member counts.
Understanding Subgroups and How to Manage Users
What are Subgroups?
Subgroups allow you to organize users by specific criteria like location, role, or department. They're especially useful for large companies or schools that need to separate teams based on responsibilities or locations.
How to Use Subgroups:
- Admins: Instructors in the parent group can manage all subgroups. Subgroup-specific instructors can only manage their designated subgroup.
- Leaderboards & Competitions: Leaderboards are subgroup-specific, so the smaller the group, the smaller the competition.
How to Move a User Between Groups/Subgroups:
- Go to the "Team Members" tab.
- Select the user(s) and click the Move button.
- Choose the new group/subgroup and confirm the move
How to Change a Subgroup Name:
- Go to the "Team" tab.
- Find the group you want to rename.
- Click the three dots next to the group name and choose Rename.
- Enter the new name and save.
What Do Team Member Counts Mean?
- Seats Available: Number of open seats for new users.
- Seats Used: Current active learners.
- Deactivated Members: Users without course access, but their data is still saved
How do I view Deactivated team members?
- Head to your team tab
- Press "Team Members"
- There will be a section for your deactivated users next to your current members
Questions? Contact our support team!
If you need any help or have any questions, feel free to contact our support team.
Submit an issue to the Customer Support Portal (preferred option so we can see more details to help resolve your issue)
Email our support team directly at Support@InterplayLearning.com.