Removing Users

Had some turnover on your team or need to free up space for a new learner? Here’s how to remove inactive users from the platform:

  1. Click on the Team tab at the top of your screen
  2. Select the Team Member sub-header
    Team Members Tab
  3. Check the box next to the name of the inactive team member
    Member Check Box-1
  4. Click the “Remove” button and review the popup box to confirm the removal
    Remove Team Member

You should now see another seat above your Seats Available on the right-hand side of your screen! If you accidentally remove the wrong user, don’t worry – as long as you use the same email address when adding them back into the platform, the learner’s previous progress will be saved. 

Now you are free to add another user or reach out to your Account Manager or to add more seats to your account!