Troubleshooting: Simulation Not Loading in Web Browser

A list of troubleshooting tips and steps to identify (And potentially fix) an issue if your web browser is not loading a simulation

Interplay Learning websites require a machine meet a certain level of requirements to run smoothly. If your web browser is not loading one of our simulations, go through the below troubleshooting steps:

Be sure to use a supported browser. We support Firefox, Microsoft Edge, Chrome, and Safari as compatible browsers for our Interplay Learning websites. However, please note that Internet Explorer is not supported.
Disable any ad-blocking extensions
Close other tabs and web browser windows not related to the Interplay Learning content
Close any other applications that may be using up your computer's resources and network connection, particularly communication and messaging apps like Zoom. Also, make sure there are no ongoing downloads such as operating system updates.
Check your browser is WebGL compatible. Go to https://get.webgl.org/webgl2/. If the cube is spinning, then the browser is compatible. Our simulations require a browser to be WebGL compatible.
Download the latest version of your browser. We have another article that can help you with this: http://help.interplaylearning.com/en/help/browsers
Check your browser settings to see if there is an option for "Hardware Accelerator" and make sure it is enabled. If you are using Chrome, you can do this by typing "chrome://flags/" in the address bar and ensuring that the "Override software rendering list" is enabled.

Verify your browser settings to determine if you are using the 64-bit version of the browser. This information is usually found in the "About" section of the browser. Please note that our simulations require a 64-bit browser, which you can upgrade to by following the instructions provided in the Browser Download help article mentioned earlier.
Verify the settings on your computer to determine if it is equipped with a 64-bit CPU. It is important to have a 64-bit CPU in order to run a 64-bit browser. If your computer does not have a 64-bit CPU, you have two options: either upgrade the CPU or use a different device that meets the necessary requirements..
Make sure to check the amount of RAM on your computer and ensure that it is at least 4GB. If your machine does not meet this minimum requirement, you have two options: upgrade the RAM memory or use a different device that meets the necessary specifications..

As always, if you still have a persisting technical issue, email Interplay Learning Support via support@interplaylearning.com