Best Practices
      Back to home
      1. Help Center
      2. SAM Beta Guide
      3. Best Practices

      Using SAM to Level-Up Learning

      Here are 3 ways for technicians to get the most out of SAM

      Understand Better 

      SAM taps into Interplay's full set of content built by renowned experts. That means that with SAM, learners are accessing information from other content in SkillMill to help them understand a current simulation better and deepen their critical thinking. 


      Questions a technician could ask and the answers SAM might give are:



        Ask without Fear

        SAM meets technicians where they are and provides assistance to suit their specific needs at the moment they need support. It’s an approachable mentor who won’t get frustrated with the questions you ask, no matter how basic.


        Questions a technician could ask and the answers SAM might give are:

        • Question: "SAM, how often should an HVAC filter be replaced for optimal performance?"
        • Answer: "Generally, it's best to replace HVAC filters every 90 days. However, if the system is used heavily, you might need to replace them monthly."

        • Question:"What are the safety precautions to consider while working on HVAC electrical problems?"
        • Answer: "Always ensure the power is off, use insulated tools, wear rubber gloves and shoes, stay clear of wet areas, and never assume wires are safe to touch."

        • Question: "SAM, can you clarify the difference between the HVAC condenser and evaporator coils?"
        • Answer:"Definitely. An HVAC condenser expels the absorbed heat outdoors, while the evaporator coil absorbs heat from your home. They are integral to cooling and heating, respectively."

        Get Un-Stuck

        We get it - sometimes you’re just stuck. SAM is ready to help technicians move to the next best step so they don’t get discouraged and stop learning.


        Questions a technician could ask and the answers SAM might give are:

        • Question: "I'm stuck, where should I go first?"
        • Answer: "If you're stuck, I recommend starting at the thermostat - that will get you started diagnosing the issue.”

        • Question: "How do I move around in this simulation?"
        • Answer: "To move around in this simulation, you can use your trackpad or the mouse or the navigation icon at the bottom to go to different rooms”

        • Question: "Where should I look for a leak?"
        • Answer: "When checking for leaks, you should examine the pump area. Look around the unit to see if there is any water present. Do you see any water around the unit?"