Help Center

Back to home

Help Center

Instructor (Admin) Resources

Instructor (Admin) Resources

Training videos, How to's & FAQs for Team Accounts

Getting Started

What are the device requirements for simulations?

Setting Up Your Team Account

Interplay Training Program Guide

Instructor (Admin) Onboarding

Instructor/Instruction Assistant Training -Video

What is the Toolbox, and how can it help me?

Interplay Learning sub-processors

Allowing access to embedded Vimeo videos (when Vimeo.com is blocked)

See more

Assigning Content

How do I assign content?

How Do I Create a Custom Learning Path?

How to assign content from overview pages-Article

How do I find the right path for me or my learners?

How Our Courses and Lessons are Scored

How do I edit or delete assigned content?

See more

Team Management

Adding Team Members

How to reset passwords for team members

What are subgroups and how do you use them?- Article

Can I import my users in bulk?

Add team members to SkillMill- Video

Instructor/Instruction Assistant (Admin levels)

What do the Team Member Counts Mean?

How do I change the name of my group or subgroup?

What are the different Roles I can I assign to my Team Members?

How do I deactivate a team member?

How do I remove a team member from a group?

What is the difference between Removing a Team Member and Deactivating a Team Member?

How do I mark a course complete for a learner?

How do I move a user from one group to another?

See more

Command Center

How To View A Learners Progress

How do I use the Rewards Feature?

What is the Command Center? How does it work?- Video

What is the Account page? What features are in it?- Article

Reporting Features- Article

See more

Certification Packages

How can I purchase OSHA and EPA Add-ons for my Team?

How do I schedule my EPA 608 Exam?

Do you offer CPO certification?

What do I do if my learner has an issue with their EPA exam?

Catalog

What is changing with the EPA 608 Prep paths and how does it affect me?

What are the Knowledge Check Reinforcement features?

How SkillMill Organizes Content

What is the roadmap and how can I use it?

How are points calculated for a course?

Closed captioning

How do I navigate Assessment Mode Simulations in SkillMill and White Labels?

What is changing with HVAC paths and how does it affect me?

What is changing with Multi-Family paths and how does it affect me?

NEW Learning Paths for Plumbing SkillMill Users

See more

Training Center-Videos and articles

How our training videos work-Video

SkillMill or Whitelabel Learner Onboarding-Video

Instructors (Admin) Success Center

What type of email notification does a learner receive?

Firewall Allowlist

Why won't my YouTube links in my Custom Learning Paths launch in the desktop app?- Article

FAQ

I am a manager, do I get access?

How do I change my password?

How do I update the payment information for a team subscription?

Can my team access this via mobile?

What is the price of the training? Is it per user?

See more

Reporting

What are all the Reports I can download?

What does the Member Course Progress report contain?

What does the Team Member List Report Contain?

What does the Team Course Progress report contain?

What does the Member Assessment Scores Report contain?

What does the Academy Module Progress report contain?

What does the Academy Progress Report contain?

What does the 3rd Party Certification Report contain?

See more

SSO

Microsoft / Azure AD SSO

Open ID Connect SSO